Interactive Roadmap
Explore the 12-Step Recovery Lifecycle
Click any stage below to inspect the operational workflow, verification parameters, and outputs.
Operational Phase 01 / 12
SOP Ref: RG-PROC-01
Step 1: Return Request & Planning
We understand the product, location, return reason and required service workflow.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 02 / 12
SOP Ref: RG-PROC-02
Step 2: Pickup & Collection
Returned products are collected from customers, warehouses, stores or fulfilment centres.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 03 / 12
SOP Ref: RG-PROC-03
Step 3: Product Registration
Each product is recorded with relevant shipment, model, serial and return details into our digital system.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 04 / 12
SOP Ref: RG-PROC-04
Step 4: Verification
The product, packaging, components, accessories and return reason are validated.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 05 / 12
SOP Ref: RG-PROC-05
Step 5: Quality Inspection
Our team assesses physical condition, functionality and damage using standardized QC protocols.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 06 / 12
SOP Ref: RG-PROC-06
Step 6: Evidence Capture
High-resolution images, observations and inspection records are documented for full auditability.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 07 / 12
SOP Ref: RG-PROC-07
Step 7: Grading
Products are classified into Grade A, B, C, D, E, or F based on condition and recovery potential.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 08 / 12
SOP Ref: RG-PROC-08
Step 8: Recovery Bucketing
Products are assigned to prime inventory, repackaging, repair, refurbishment, liquidation or recycling.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 09 / 12
SOP Ref: RG-PROC-09
Step 9: Recovery Action
The approved recovery process (cleaning, repair, repackaging, testing) is executed.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 10 / 12
SOP Ref: RG-PROC-010
Step 10: Re-dispatch
Recovered products are prepared and dispatched to the designated warehouse, seller, or marketplace.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 11 / 12
SOP Ref: RG-PROC-011
Step 11: Reporting
Inspection, grading, movement and recovery information are shared with key stakeholders.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
Operational Phase 12 / 12
SOP Ref: RG-PROC-012
Step 12: Closure
The product journey is completed with clear evidence documentation and final status reconciliation.
Key Operational Output
Verified digital log, timestamped photo evidence, status update.
Stakeholder Visibility
Real-time status synced to client dashboard & API endpoints.
